Refund and Cancellation Policy
Here’s an updated and detailed Refund and Cancellation Policy for your website: ---
1. *Cancellation Requests*
- Customers may request to cancel their order before the delivery process begins.
- Cancellation requests must be made by contacting us via the provided WhatsApp number or email with the order details and payment reference.
2. *Refunds*
- If a cancellation is approved, the refund will be processed within 24 hours of the cancellation confirmation.
- Refunds will be made to the original payment method used by the customer.
3. *Non-Refundable Cases*
- Once the digital product (such as coins, gems, or other gaming items) has been delivered, the order cannot be canceled or refunded.
- Refunds will not be issued for mistakes due to incorrect information provided by the customer (such as incorrect user ID or account details).
4. *Disputes and Resolution*
- In case of any issues with the product or delivery, please contact us immediately for assistance.
- We are committed to resolving any disputes amicably within a reasonable timeframe.
By using our service, you agree to this Refund and Cancellation Policy.
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